Shipping policy

StimPax Shipping & Returns Policy

Shipping Policy:

At StimPax, we strive to deliver your order as quickly and securely as possible. Once your order is placed, we process it within 1-2 business days. After processing, shipping times may vary depending on your location and selected shipping method. Please ensure all shipping details are accurate to avoid any delays.

  • Processing Time: 1-2 business days.

  • Shipping Times: Standard shipping generally takes 5-7 business days, but expedited options are available at checkout.

  • Shipping Costs: Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

Return Policy:

We want you to be satisfied with your StimPax purchase. If for any reason you're not completely happy with your order, we offer a 30-day return window. Please note the following conditions:

  • Returns are accepted within 30 days from the date of receipt.

  • Refunds are not available for items that have been opened for hygiene and safety reasons.

  • All returned items must be in their original, unopened condition and packaging.

  • To initiate a return, please contact our customer service team at [customer service email] with your order number and details.

Return Process:

  1. Contact us to initiate the return and obtain a return authorization.

  2. Once approved, you will be provided with the return shipping address.

  3. Items should be securely packed for return shipping to prevent damage in transit.

  4. Once we receive your returned item(s), we will process your refund to the original payment method. Please allow up to 7-10 business days for the refund to appear in your account.

Exchanges:

If you would like to exchange a product for a different size or style, please follow the same return process and place a new order for the desired item.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact our customer service team immediately with photos of the damage or defect. We will provide instructions for returning the item and issuing a full refund or exchange.

Contact Us:

For any questions or concerns regarding your order, shipping, or returns, please feel free to reach out to our customer service team at Support@Stimpax.com